航運政策

送貨和退貨政策

Art and Deco By Natasha為我們銷售的所有國家/地區提供免費標準送貨方式。


可用的運輸選項可能因產品類型,數量,體積重量和目的地地址而異。

您的訂單將在訂購後的3-7天內平均發出。

免費送貨的運送時間為2-4週後的生產時間。

免費標準運輸方式包括:EMS,4PX,國際航空郵政。
根據您的送貨地點,您有不同類型的選項。
Shipping fees are all included in every single item’s price, so there is no need to worry about how much you need to pay as shipping cost.

International Air Post Time Estimates: 2-4 Weeks, Not Include Destination Tracking Status Update.

其他交付選項(基於國家)

DHL電子商務
Extremely Good for Orders Shipping to some EURO Countries.
Delivery by Local DHL Carriers
5-10 Business Days Delivery
Tracking Status Updates Online As Soon As Orders are Shipped Out.

DHL Express Delivery Time Estimates:
3-5 Days.
Actual Weight or Dimension Weight over 3kg will switch to DHL shipping method if the order is to USA.

EMS Delivery Time Estimates: 7-15 Days, With Detailed Destination Tracking Status Update.(EMS Countries: United State/US, Canada, Australia and so on)

4PX Delivery Time Estimates: 7-20 Days, With Detailed Destination Tracking Status Update.

Delivery time guarantees for orders placed during the months of November and December will only apply to orders using DHL Express Shipping Method.

All other orders placed with standard shipping will not be eligible for replacement or refund until 50 days after packages were shipped out. We encourage all customers to switch to DHL Express to avoid delays during the peak season.
·不支持APO和PO Box地址交付。
·不支持偏遠地區運輸。

EMS國家和4PX國家訂單在出廠後的30天內沒有到達,有資格退款或免費重新裝運。

國際航空郵政國家的訂單在出廠後的45天內沒有到達,有資格獲得退款或免費重新裝運。
對於加拿大,西班牙和其他國家的訂單,如果您沒有收到標準運費(不包括電子包)的包裹,我們將不會提供更換/退款。 如果您沒有收到使用電子包在35天發貨的包裹,我們只接受更換。

International shipping fees:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

We take responsibility for customs fees in any countries.

生產

All products are made to you – after your order is is checked in with us.

所有產品的生產時間。

配件生產時間:3-6天

手袋生產時間:4-6天

服裝生產時間:4-7天

生產時間:4-6天

連帽衫生產時間:4-7天

主頁產品生產時間:3-6天

退換貨須知

Returning Damaged / Defective Items
In cases of the damage or defect, the return process can be expedited by providing us a digital pictures or videos of the damage or defect (along with a clear description of the problem) through email support@artdecobynatasha.com

如果無法通過電子郵件聯繫驗證損壞/缺陷,則可能需要將產品退回工廠進行檢查,然後才能確定產品的狀態。

Return shipping cost
Art&Deco By Natasha will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by Art&Deco By Natasha Customer Service Teams to be defective.
Otherwise, no abnormalities in our quality under the service will not provide return. Please contact us for the best solution – we always want happy costumers.

PLEASE ATTENTION:
All products are made to orders, and cannot be returned unless there is an issue with the products quality.

In this case, please contact us and we will either replace the product or give you a refund – in this circumstance we will also refund you for the shipping cost.

如果產品損壞或有缺陷,並且客戶堅持要求退貨,我們將與我們的工廠安排如何處理退貨,然後將物品放回運輸到Art&Deco By Natasha。

如果您有任何疑問或問題,請通過電子郵件info@artdecobynatasha.com聯繫定制服務。